How can we help?
Tickets, payments, refunds and gate check-in — the answers below cover almost everything. Still stuck? Reach us and we'll pick it up.
Where is my ticket after paying?
Your ticket appears instantly under My tickets, with a QR code you can show at the gate. You can also reopen the order from the confirmation link to print or share it.
My M-Pesa prompt didn't arrive
Open the order from My tickets and tap “I have paid” once the payment goes through, or start the payment again. Nothing is charged twice — tickets are only issued once per order.
Can I get a refund?
Only when the organizer allows refunds for that event. Open the order, request a refund with a reason, and the organizer reviews it. Approved refunds cancel the ticket.
Is my ticket safe to share?
Each ticket carries a unique code that can only be used once. Never post the QR code publicly — whoever scans it first gets in.
I'm an organizer — how do payouts work?
Sales settle to your balance as payments clear. Request a payout from your dashboard and TIQO deducts the agreed commission before sending the net amount.